The customer service solution measures attributes linked to specific customer service competencies such as interaction with customers, record keeping, complaint resolution, and file management.
This solution is useful for any position that is focused on helping customers, including customer service representatives, call center representatives, customer service specialists.
The customer service solution provides candidate evaluation in five areas critical to customer service success: achievement, attention to detail, concern for others, relationship management, and rules orientation.
Purpose: measures critical competencies associated with customer service job success
Use with: customer service and call center representatives and customer service specialists
Time: 30 minutes
Measures: personality, work values, biographical data, situational judgment