Customer Service

The customer service solution measures attributes linked to specific customer service competencies such as interaction with customers, record keeping, complaint resolution, and file management.

This solution is useful for any position that is focused on helping customers, including customer service representatives, call center representatives, customer service specialists.

The customer service solution provides candidate evaluation in five areas critical to customer service success: achievement, attention to detail, concern for others, relationship management, and rules orientation.

Download the Customer Service Sales Sheet

Purpose: measures critical competencies associated with customer service job success

Use with: customer service and call center representatives and customer service specialists

Time: 30 minutes

Measures: personality, work values, biographical data, situational judgment

Also available!
The InVista Small/Medium Business Office and Administrative solution evaluates personality and work values in just 20 minutes!
Contact us to find out how we can help.

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